Disclaimers

Order times

We will be in touch within 24 hours from receiving your order to let you know when you can expect your purchase to be delivered.  Please note that the majority of stone set items and 9ct Gold are custom made and can take anywhere between 1-6 weeks in production depending on the item. 


NZ Delivery

Orders are sent via NZ Post Tracked Courier with a requested overnight delivery service. This overnight service applies to residential delivery. Rural delivery can take an additional 2-4 days. **As per NZ Post description

Once your order has left us, please be mindful that delivery times/any delays are beyond our control.

 

International Delivery

Items purchased for international delivery are packaged and shipped initially with NZ Post before being handed over to an international carrier (country dependent).

Please note that the value of your item/s may incur additional import tax upon arrival into the destination country. This tax is for you/the receiver to make payment for and is not the responsibility of Chele Clarkin Jewellery.

 

Changed your mind?

We are open to discuss exchanges to ensure you get exactly what you are looking for, however this does not include sizing.

 

Insurance:

TO ALL CLIENTS

I do not undertake repairs, remodeling, valuations or settings on site.

If I accept any item all care is taken and myself and my jewellers all have secure premises and safes and will take all care whilst we have it in our procession but will not be responsible if it is lost, stolen or stones broken during setting.

If you are concerned we advise that you check with your own insurance company that your jewellery is covered whilst in my care, on a courier or with any of my jewellers.

RINGS

Please ensure you provide us with the required ring size, there is a NOTES section in the CART for this. If you do not specify a size or you specify the incorrect size, we are very happy to resize it but there will be a cost. 

 

ON ALL BANGLE PRODUCT PAGES

All bangles measure 65mm inside diameter, this is the 'average' size. If you would like to specify a different size, please put this in the NOTES box in the CART. If you do not specify a size or you specify the incorrect size, we are very happy to resize it but there will be a cost. 

 

ON ALL BRACELET PRODUCT PAGES

All bracelets measure 19cm in length, this is the 'average' size. If you would like to specify a different size, please put this in the NOTES box in the CART. If you do not specify a size or specify the incorrect size, we are very happy to resize it but there will be a cost.